Question 1

How fast do you ship?

Accepted Answer

Every U.S. order ships free with full tracking. Standard delivery arrives in 5-8 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. Free shipping on every U.S. order — no minimum, no upgrade tiers. Delivery in 5-8 business days.

Question 3

Do you ship internationally?

Accepted Answer

Currently we ship within the United States. International shipping is coming soon.

Question 4

What is your return policy?

Accepted Answer

We offer 30-day returns on unused gear in original packaging. See our Return & Refund Policy for details.

Question 5

How do I start a return?

Accepted Answer

Contact support with your order number and we'll send a prepaid return label if the item qualifies.

Question 6

When will I get my refund?

Accepted Answer

Refunds are issued to your original payment method within 3-5 business days after we receive your return.

Question 7

How do I track my order?

Accepted Answer

You'll receive a tracking link by email when your order ships. You can also enter your order number on the Track Your Order page.

Question 8

I never got a tracking email. What now?

Accepted Answer

Check your spam folder, then contact support with your order number and we'll resend it.

Question 9

What does the warranty cover?

Accepted Answer

Trexof™ gear carries a limited lifetime warranty against manufacturing defects. Normal wear, misuse and accidents aren't covered.

Question 10

How do I file a warranty claim?

Accepted Answer

Email support@trexof.com with photos and your order number. We usually resolve claims within a few business days.

Question 11

How do I reach a real person?

Accepted Answer

Email support@trexof.com or use our Contact Us form. Real humans respond within one business day, Monday through Friday.

Question 12

Do you have a phone line?

Accepted Answer

Right now email and contact form are the fastest way to get a resolved answer. We're expanding phone support in 2026.

Frequently Asked Questions

Shipping